Create Account

Overview

Creates a new user account with associated contact information and credentials. This is the first step in the merchant onboarding process.

Account approval required: New accounts are initially registered under Packworks Merchant parent and become visible in the backoffice only after admin approval. Upon approval, a new merchant branch is created and assigned to the account.

Password security: Passwords expire after 90 days from creation. The password is hashed using bcrypt, and the PIN is encrypted using Rijndael encryption.

Rate Limiting

This endpoint is rate limited to 10 requests per 60 seconds per client.

Authentication

This endpoint requires JWT Bearer Token authentication.

Authorization: Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9...

See the Authentication Guide for details on generating JWT tokens.

Request Parameters

Contact Information

contact

object

required

User’s contact information

Show Contact Properties

string

required

User’s email addressFormat: Valid email formatExample: "[email protected]"

phone

string

required

User’s phone numberLength: 1-30 charactersFormat: Digits only (no spaces, dashes, or special characters)Example: "09171234567"

User Information

user

object

required

User’s personal information and credentials

Show User Properties

firstName

string

required

User’s first nameLength: 1-100 charactersPattern: Unicode letters (e.g., é, ñ), spaces, hyphens, and apostrophes onlyExample: "John"

middleName

string

User’s middle nameLength: 1-100 charactersPattern: Unicode letters (e.g., é, ñ), spaces, hyphens, and apostrophes onlyExample: "Michael"

lastName

string

required

User’s last nameLength: 1-100 charactersPattern: Unicode letters (e.g., é, ñ), spaces, hyphens, and apostrophes onlyExample: "Doe"

username

string

required

Unique username for the accountLength: 1-50 charactersPattern: Letters, numbers, dots (.), underscores (_), and hyphens (-) onlyExample: "john.doe"

Username must be unique across the system. If the username is already taken, the request will fail with a 400 error.

password

string

required

User’s passwordLength: 12-64 charactersRequirements:

At least 1 uppercase letter
At least 1 lowercase letter
At least 1 number
At least 1 special character from: #?!@$%^&*-

Example: "SecurePass123!"

Passwords expire after 90 days and must be changed.

string

required

4-digit numeric PIN for additional securityLength: Exactly 4 digitsPattern: Digits onlyExample: "1234"

Response

Success Response

Status Code: 200 OK

integer

The unique account ID of the newly created accountUsage: Use this ID for subsequent onboarding steps (JWT token generation, merchant onboarding)Example: 12345

{
  "id": 12345
}

{
  "id": 12345
}

Error Responses

401 Unauthorized

Status Code: 401

{
  "statusCode": 401,
  "message": "Unauthorized",
  "error": "Unauthorized"
}

Cause: Missing or invalid JWT Bearer tokenSolution:

Ensure you’re sending the Authorization header with a valid JWT token
Verify the JWT token is generated correctly with the proper secret key
Check that the token hasn’t expired

400 Bad Request - Validation Error

Status Code: 400Cause: Request parameters don’t meet validation rulesExamples:

Invalid Password

{
  "statusCode": 400,
  "message": "user.password must have at least 1 uppercase and lowercase character, a number, and special character.",
  "error": "Bad Request"
}

Invalid Email

{
  "statusCode": 400,
  "message": "contact.email is invalid.",
  "error": "Bad Request"
}

Invalid Phone

{
  "statusCode": 400,
  "message": "contact.phone is invalid.",
  "error": "Bad Request"
}

Solution: Ensure all parameters meet the validation requirements listed above

400 Bad Request - Username Not Available

Status Code: 400

{
  "statusCode": 400,
  "message": "Username is not available",
  "error": "Bad Request"
}

Cause: The requested username is already taken by another userSolution: Choose a different username

400 Bad Request - Database Error

Status Code: 400

{
  "statusCode": 400,
  "message": "Failed to save account: [error details]",
  "error": "Bad Request"
}

Cause: Failed to save the account to the databaseSolution: Retry the request. If the issue persists, contact support

429 Too Many Requests

Status Code: 429

{
  "statusCode": 429,
  "message": "ThrottlerException: Too Many Requests",
  "error": "Too Many Requests"
}

Cause: Rate limit exceeded (more than 10 requests in 60 seconds)Solution: Wait before retrying. Implement exponential backoff in your application

500 Internal Server Error

Status Code: 500

{
  "statusCode": 500,
  "message": "Internal server error",
  "error": "Internal Server Error"
}

Cause: Unexpected server errorSolution: Retry the request. If the issue persists, contact support

Code Examples

# Set your Bearer token
TOKEN="your_jwt_bearer_token_here"

curl -X POST https://kyc.sbx.moduluslabs.io/v2/onboard/signup \
  -H "Authorization: Bearer $TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
    "contact": {
      "email": "[email protected]",
      "phone": "09171234567"
    },
    "user": {
      "firstName": "John",
      "middleName": "Michael",
      "lastName": "Doe",
      "username": "john.doe",
      "password": "SecurePass123!",
      "pin": "1234"
    }
  }'

Validation Requirements

Email Validation

✓ Valid email format ✓ Contains @ symbol ✓ Valid domain

Phone Validation

✓ 1-30 digits ✓ Numbers only (no spaces, dashes, or special characters)

Name Validation

✓ 1-100 characters ✓ Unicode letters, spaces, hyphens, and apostrophes only ✓ No numbers or special characters (except hyphens and apostrophes)

Username Validation

✓ 1-50 characters ✓ Letters, numbers, dots, underscores, and hyphens only ✓ Must be unique across the system

Password Validation

✓ 12-64 characters ✓ At least 1 uppercase letter ✓ At least 1 lowercase letter ✓ At least 1 number ✓ At least 1 special character from: #?!@$%^&*-

PIN Validation

✓ Exactly 4 digits ✓ Numbers only

Best Practices

Client-Side Validation

Validate all fields before submitting to avoid 400 errors

Handle Rate Limiting

Implement retry logic with exponential backoff for 429 errors

Secure Password Handling

Never log or store passwords in plain text

Save Account ID

Store the returned account ID for subsequent onboarding steps

Username Availability

Check username uniqueness before submission if possible

Error Feedback

Provide clear error messages to users when validation fails

Account Lifecycle

Create Account

Call this endpoint to create a new user account

Pending Approval

Account is registered under Packworks Merchant parent and awaits admin approval

Admin Review

Modulus Labs admin reviews and approves the account

Account Activation

Upon approval, a new merchant branch is created and assigned to the account

Begin Onboarding

Use the account ID to generate JWT token and proceed with merchant onboarding

Security Notes

Password Security

Passwords are hashed using bcrypt before storage
Passwords expire after 90 days and must be changed
Never send passwords over unencrypted connections
Implement strong password requirements on the client side

PIN Security

PINs are encrypted using Rijndael encryption
PINs provide additional security for sensitive operations
Consider implementing PIN rate limiting in your application

Rate Limiting

Maximum 10 requests per 60 seconds per client
Implement exponential backoff when encountering 429 errors
Consider caching account creation attempts to prevent abuse

Troubleshooting

Username Already Taken

Error: Username is not availableSolution:

Try a different username
Add numbers or special characters (dots, underscores, hyphens)
Consider using email prefix or unique identifiers

Password Validation Failed

Error: user.password must have at least 1 uppercase and lowercase character, a number, and special characterSolution:

Ensure password is 12-64 characters long
Include at least one uppercase letter (A-Z)
Include at least one lowercase letter (a-z)
Include at least one number (0-9)
Include at least one special character from: #?!@$%^&*-

Example valid password: SecurePass123!

Rate Limit Exceeded

Error: ThrottlerException: Too Many RequestsSolution:

Wait 60 seconds before retrying
Implement exponential backoff
Don’t retry immediately on 429 errors
Consider queueing account creation requests

Next Steps

Generate JWT Token

Create a JWT Bearer Token for authentication

Onboard Merchant

Complete merchant onboarding with the account ID

Upload Documents

Upload required KYC documents

Error Handling

Learn about error codes and handling

Authorizations

Authorization

string

header

required

JWT Bearer token authentication

Body

application/json

contact

object

required

Contact information for the account

Show child attributes

user

object

required

User credentials and personal information

Show child attributes

Response

Account created successfully

string

Unique account identifier

emailAddress

string

Registered email address

firstName

string

First name

lastName

string

Last name

accessToken

string

JWT access token for authentication

refreshToken

string

JWT refresh token for obtaining new access tokens

QR API

Onboarding API

Webhooks API

Overview

Rate Limiting

Authentication

Request Parameters

Contact Information

User Information

Response

Success Response

Error Responses

Code Examples

Validation Requirements

Best Practices

Client-Side Validation

Handle Rate Limiting

Secure Password Handling

Save Account ID

Username Availability

Error Feedback

Account Lifecycle

Security Notes

Troubleshooting

Next Steps

Generate JWT Token

Onboard Merchant

Upload Documents

Error Handling

Authorizations

Body

Response

QR API

Onboarding API

Webhooks API

​Overview

​Rate Limiting

​Authentication

​Request Parameters

​Contact Information

​User Information

​Response

​Success Response

​Error Responses

​Code Examples

​Validation Requirements

​Best Practices

Client-Side Validation

Handle Rate Limiting

Secure Password Handling

Save Account ID

Username Availability

Error Feedback

​Account Lifecycle

​Security Notes

​Troubleshooting

​Next Steps

Generate JWT Token

Onboard Merchant

Upload Documents

Error Handling

Authorizations

Body

Response

Overview

Rate Limiting

Authentication

Request Parameters

Contact Information

User Information

Response

Success Response

Error Responses

Code Examples

Validation Requirements

Best Practices

Account Lifecycle

Security Notes

Troubleshooting

Next Steps